Frequently Asked Questions

Please see if any of the FAQs below answer your query before sending us a message.

How much will delivery cost?


Shipping within the UK is FREE!

There is always a free shipping option available plus you can choose to upgrade to various tracked delivery options based on the total weight of the items in your basket. You can check which of these options is available for your order by clicking on ‘view basket’ and ‘calculate shipping.’


Shipping costs for orders placed outside of the UK will depend on which country you are ordering from and the total weight of all the items in your basket so to get an accurate estimate just add all the items you wish to purchase to the basket, click on ‘view basket’ and select ‘calculate shipping.’ Enter your country to get your shipping quote.

Which payment methods are accepted in the Online Shop?

We accept payments through Paypal so that all purchases are covered by Paypal’s buyer protection scheme.

If you wish to use a credit/debit card instead of your Paypal account balance, or perhaps you don’t have a Paypal account, you can chose ‘login as a guest’ at the Paypal checkout.

Something's missing from my kit.

In the event that a component has accidentally (we are human!) not been included in your kit please get in touch with us using the contact form to the right to let us know what is missing and we will ship them out ASAP with our sincere apologies.

Oops I lost/fudged a component!

Accidents happen to the best of us!

Please use the contact form opposite to let us know what you have mislaid or what mishap has caused you to require a spare component or two (we promise we won’t laugh!) You will receive a Paypal invoice quoting the price for the specific items you need and a small postage fee (£1.30 to the UK, £3.80 to outside of the UK.)

I'm having problems making my kit/ I've made my kit and it's not working!

We are unable to provide individual customer support with kit building. Please see the detailed build instructions for your kit on our Assembly Guides page. You can also find help with soldering in our Soldering Tutorial.

Return Policy
In the case of returns due to a change of mind you may return your kit(s) unopened within 14 days of purchase for a refund (minus original postage costs.) You will need to pay the return postage.
In line with UK legislation we cannot refund kits which have been started. Any visibly faulty components must be reported before being used, in which case please use the contact form. Sorry, we are no longer able to offer individual customer support with kit building or run fault finding missions for kits which have been built incorrectly.
Do you offer bulk discounts?

Yes we do!!

We can provide a large quantity of kits at reduced prices for schools, makerspace groups, workshops and so on. It may also be possible to make adjustments to the kits to meet your requirements.

Please use the contact form opposite to get in touch and see what we can do for you. Don’t forget to include a link to your website/facebook page to let us know what you are all about!!

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