RETURNS POLICY

KITS

In the case of returns due to a change of mind you may return your kit(s) unopened in original condition within 14 days of delivery for a refund. You will receive a refund for the returned item(s) only, not the original postage costs. If you received a shipping discount by ordering multiple items with a total value over £50 and your partial return results in the new total falling short of this amount, your bill will be adjusted to include a shipping fee which will be deducted from your return amount. You, the buyer, are responsible for paying to return the item. Please enclose the Returns Form with your parcel to enable us to process your return quickly and efficiently. You will remain responsible for the items until they reach us. If an item does not reach us we will not be able to offer you a refund and you will need to claim the loss from the delivery company. We recommend that you use a tracked delivery service. Proof of postage is NOT proof of delivery, this can only be obtained with a tracking number. We are not responsible for refunding any customs/duty/fees you may have had to pay to your authorities (international orders.)
 
In line with UK legislation we cannot refund kits which have been started. Any visibly faulty components must be reported before being used, in which case please contact us here.  Sorry, we are no longer able to offer individual customer support with kit building or run fault finding missions for kits which have been built incorrectly.
 

CLOTHING

In the case that you change your mind, don’t like the item or that it doesn’t fit, you may return the item within 14 days of delivery. Please enclose the Returns Form with your order to enable us to process your return quickly and efficiently. Items must be returned in original unworn condition. You will receive a refund for the returned item(s) only, not the original shipping fee. If you received a shipping discount by ordering multiple items with a total value over £50 and your partial return results in the new total falling short of this amount, your bill will be adjusted to include a shipping fee which will be deducted from your return amount. You, the buyer, are responsible for paying to return the item. You will remain responsible for the items until they reach us. If an item does not reach us we will not be able to offer you a refund and you will need to claim the loss from the delivery company. We recommend that you use a tracked delivery service. Proof of postage is NOT proof of delivery, this can only be obtained with a tracking number.  We are not responsible for refunding any customs/duty/fees you may have had to pay to your authorities (international orders.)
 
In the case that there is a fault with your clothing or that it is not as described in the listing, please use the form on the ‘Contact Us‘ page to send us a message letting us know your order number, a description of the problem and if possible a photo of the fault so that we can send you a pre-paid return postage label. Please fill out the Returns Form and return it with your parcel to enable us to process your return quickly and efficiently. You have 14 days from delivery to return your item. Items must be returned in original, unworn condition. You will receive a refund for the original item, the original postage fee (unless you are keeping any other items in the same order,) and we will pay the return postage costs. We are not responsible for refunding any customs/duty/fees you may have had to pay to your authorities (international orders.)